In America, organizations spend $175 billion in training
initiatives and more than $500 billion in human resource solutions every
year yet often have little to show for it. One reason is that people
“jump to solutions” before they identify the causes of the problem.
Performance consultants are effective because they partner with clients
to clarify business goals and determine root causes for gaps between
desired and current results. Only then are specific solutions agreed
upon and implemented.
This third edition of the classic book
that introduced performance consulting adds a wealth of new material.
There are new case examples throughout and four new chapters providing
detailed steps for measuring results from performance consulting
initiatives on five different levels, including ROI. The book includes a
never-before-published Alignment and Measurement Model, allowing you to
connect organizational needs and performance consulting initiatives
designed to address those needs with the appropriate level of
measurement.
This remains a profoundly practical book,
featuring tools, models, and checklists. It will enable you to make a
difference in your organization that is valued, measurable, and
sustainable.
