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Performance consulting : a strategic process to improve, measure, and sustain organizational results

 Format: Print  Author/s: Robinson, Dana Gaines; Robinson, James C.; Phillips, Jack J.; Phillips, Patricia Pulliam; Handshaw, Dick  Call Number: HF5549.5.T7 R526 2015  Publisher: Berrett-Koehler Publishers, Inc.  Place of Publication: Oakland, CA  Date of Publication: 2015  ISBN: 9781626562295  Pages: 284  Language: English  Dimension: 24 cm  Tags: Business consultantsEmployees -- Training ofPerformance |
 About the Resource:
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.

This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.

This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
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